Conflict Resolution

About Conflict Index of About Conflict What is it? Role of Perception Why We Avoid Dealing with Conflict and other questions… Common Problems Index of Common Problems Dealing with Someone Unwilling to Negotiate Addressing Power Imbalances Managing Impasse Multi-party disputes and other questions… Simulations, Exercises & Resources Simulations & Exercises Resources

8 Steps For Conflict Resolution Overview 1. “Know Thyself” and Take Care of Self 2. Clarify Personal Needs Threatened by the Dispute 3. Identify a Safe Place for Negotiation 4. Take a Listening Stance into the Interaction 5. Assert Your Needs Clearly and Specifically 6. Approach Problem-Solving with Flexibility 7. Manage Impasse with Calm, Patience, and Respect 8. Build an Agreement that Works Need more advice? Submit a question to Harry Webne-Behrman