Ram Srivastava's Blog » Conflict Resolution

Ram Srivastava's Blog » Conflict Resolution http://rsrivastava.wordpress.com There are two things to aim at in life: first, to get what you want; and, after that, to enjoy it. Only the wisest of mankind achieve the second. Tue, 08 Dec 2009 16:36:34 +0000 http://wordpress.com/ en hourly 1 http://www.gravatar.com/blavatar/539692b4488689239fa821a480948490?s=96&d=http://s.wordpress.com/i/buttonw-com.png Ram Srivastava's Blog » Conflict Resolution http://rsrivastava.wordpress.com Conflict Resolution http://rsrivastava.wordpress.com/2007/10/11/conflict-resolution/ http://rsrivastava.wordpress.com/2007/10/11/conflict-resolution/#comments Thu, 11 Oct 2007 03:22:28 +0000 rsrivastava http://rsrivastava.wordpress.com/2007/10/11/conflict-resolution/ ]]>

About Conflict

Index of About Conflict

Role of Perception

Why We Avoid Dealing with Conflict

and other questions…

Common Problems

Index of Common Problems

Dealing with Someone Unwilling to Negotiate

Addressing Power Imbalances

Managing Impasse

Multi-party disputes

and other questions…

Simulations, Exercises & Resources

Simulations & Exercises

8 Steps For Conflict Resolution

1. “Know Thyself” and Take Care of Self

2. Clarify Personal Needs Threatened by the Dispute

3. Identify a Safe Place for Negotiation

4. Take a Listening Stance into the Interaction

5. Assert Your Needs Clearly and Specifically

6. Approach Problem-Solving with Flexibility

7. Manage Impasse with Calm, Patience, and Respect

8. Build an Agreement that Works

Need more advice?

Submit a question to Harry Webne-Behrman

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