Conflict Resolution

Posted on October 11, 2007. Filed under: Knowledge Base | Tags: , , |

About Conflict
Index of About Conflict

What is it?

Role of Perception

Why We Avoid Dealing with Conflict

and other questions…
Common Problems
Index of Common Problems

Dealing with Someone Unwilling to Negotiate

Addressing Power Imbalances

Managing Impasse

Multi-party disputes

and other questions…
Simulations, Exercises & Resources
Simulations & Exercises

Resources
8 Steps For Conflict Resolution
Overview

1. “Know Thyself” and Take Care of Self

2. Clarify Personal Needs Threatened by the Dispute

3. Identify a Safe Place for Negotiation

4. Take a Listening Stance into the Interaction

5. Assert Your Needs Clearly and Specifically

6. Approach Problem-Solving with Flexibility

7. Manage Impasse with Calm, Patience, and Respect

8. Build an Agreement that Works
Need more advice?
Submit a question to Harry Webne-Behrman

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